Flutterby Weddings

Delivery

Delivery Timescales

We are currently closed for a short break until Monday 19th June. Orders placed during this time will not be processed until our return. Our phone line will not be open but our emails will be monitored and emails answered.

Handmade to Order Items

Hair Accessories, Tiaras, Headbands & Jewellery

  • All handmade to order hair accessories, tiaras, headbands & jewellery designs take time to make. Please allow upto 30 days for delivery however small orders are often despatched quicker subject to bead stock levels. If in any doubt or you would like to enquire if an order can be made in time for your wedding please contact us.

Wedding Charms & Bead Samples

  • Orders of weddings charms & bead samples ordered without any other handmade items are  despatched within two working days however this is subject to stock levels. If in any doubt or you would like to enquire if an order can be made in time for your wedding please contact us.

Additional Delivery Information

  • Please note that all items are handmade to order and a lot of time and effort goes into their creation. We would therefore appreciate that you do not order multiple items with the sole intent of using us as a trying on service, then returning all or part of the order.
  • We always check your wedding date first when you place your order. Please see urgent order section below.
  • At very busy times we complete orders by wedding date.
  • If your order cannot be made and despatched in time for your wedding our website will inform you at the checkout stage and not allow you to continue to the payment page.

Ready Made Items

  • Ready made items are usually despatched within 2 working days.
  • Please note if you are ordering Ready Made Items together with Handmade To Order Items they will be despatched together using the above handmade to order timeframe, unfortunately we cannot split orders.

Delivery Methods

  • For Delivery within the UK including Scotland, Wales, Northern Ireland, Jersey, Guernsey and Isle of Man.
  • Wedding Charm orders will be posted by Royal Mail 1st Class Post.
  • Small orders and ready made orders are despatched by 1st class post.
  • Large orders will be posted by Royal Mail Special Delivery.
  • You will receive an automated email once your order has been despatched.

Urgent Orders (Weddings within one week)

  • The cost of the above postal charges are included in the price of all our products HOWEVER we strongly advise all brides ordering within one week of your wedding date whose order value is below £80 and wishing to order a handmade to order item to chose the Special Delivery option at the checkout to ensure your order arrives before your wedding date. We charge an additional £4.99 for this service.
  • Flutterby Weddings cannot be held responsible for goods arriving late if the Special Delivery option was not selected at the checkout.
  • Please note items posted by Special Delivery are guaranteed to arrive the day after they have been despatched not the day after you place your order. Our delivery timeframe still stands.

Packaging

  • To keep all our prices to a minimum, we do not package hair accessory and comb items separately they are combined and packaged in groups in gift boxes or organza gift pouches. If you are ordering items to be presented as gifts and wish them to be packaged separately please purchase extra gift boxes from the product pages.
  • Wedding Tiaras and Wedding Headbands are always packaged separately so there is no need to purchase any extra boxes but if you are ordering hair accessories with either headbands or tiaras and would like them packaged separately please purchase extra boxes.
  • Jewellery is packaged in sets if purchased together.

International Orders

  • We ship to the following EU countries: Denmark, Finland, France, Germany, Ireland, Italy, Malta, Portugal, Spain, Sweden, Luxembourg, Netherlands, Cyprus, Greece, Austria and Belgium.
  • Unfortunately if your country isn't listed we do not ship there.
  • We cannot accept urgent orders for despatch outside of the UK.
  • We charge an additional postage fee of £5.50 to ship internationally.

Hair Trials

  • If your order is required for a hair trial please email us with your trial date at the time of placing your order or well in advance of your hair trial. Unfortunately if you leave it to late we cannot guarantee your goods will arrive for your hair trial.
  • Please only email us with your hair trial date do not contact us by telephone so we have your date in writing.

Bead Samples

  • Bead sample orders are despatched quickly usually within 2 days subject to stock levels.

Diary

  • When you place your order it is placed in the earliest available date in my diary. You can request your diary date by emailing via our contact us form. Please wait at least two working days after placing your order before you enquire. Please note this date is not always set in stone, the diary date can change for various reasons but it gives you an idea of when you order will be made. Please do not make any firm hair trial appointments based upon this date until closer to the date incase it changes.