Terms and Conditions

When you place an order with Flutterby Weddings you are agreeing to our terms and conditions outlined below.

Trading Name & Address:
Flutterby Weddings
23 Old Tatham
Holme on Spalding Moor
York
YO43 4BN

Hours of Business: Monday to Friday 9.30 am to 5.00 pm, excluding bank holidays.
Contact Telephone Number: 0844 351 0182

Please note we are an internet based company we do not allow visitors to our studio.

Ordering

All items are handmade to order and take time to make. Please allow upto 30 days for delivery. Small urgent orders can sometimes be despatched quicker. Please contact us for confirmation.
Please note that all items are handmade to order and a lot of time and effort goes into their creation. We would therefore appreciate that you do not order multiple items with the sole intent of using us as a trying on service, then returning all or part of the order.
If you would like to cancel a bespoke order, please contact us by email within 7 working days of placing the order.
Non bespoke orders can be cancelled at any time, though please inform us as soon as possible. You are also entitled to cancel your order up to 7 working days after you have received your order. Please notify us by email if you wish to cancel your order, we cannot process cancellations over the telephone. Refunds will be made as soon as possible after cancelling an order and at the latest within 30 days.
Payment is taken at the time of placing your order. Our payment provider Sagepay provides facilities that are fully secure and use a valid encrypted SSL certificate. Upon receipt of your payment we will email you an order confirmation.
All Flutterby Weddings products are handmade and as a result some variations do occur, in the event of an item being discontinued a substitute of similar quality will be used. We will inform you before proceeding.
Occasionally colour variation may occur with some components and beads, and as a result we advise brides to order goods all together to ensure a perfect match.
All photographs on our website are only a representation of products.

Diary

When you place your order it is scheduled in my diary at the earliest available date. You can request your assigned diary date by emailing via our contact us form two working days or greater after placing your order.
Please note your diary date is not set in stone and can be subject to change for various reasons. It does however give you a good idea of when you order will be made.
Please do not make any firm hair trial appointments based upon your diary date.

Returns

You are entitled to a 7 working day cooling off period in which you can return your item/s for a refund. The cooling off period begins the day after you receive your order.
If you decide to return an item/s you must notify Flutterby Weddings by email or in writing within 7 working days of receiving your order to qualify for a refund.
A returns code will be allocated to your order and this code must be included with your returned items.
Please note that you are liable for the cost of returning an item to us. We would advise items are returned to Flutterby Weddings using recorded delivery for goods upto the value of 39 and special delivery for goods over the value of 39.
Please return all items with their original packaging to ensure they survive their journey through the postal system without getting squashed or crushed!
A full refund will be made as soon as possible and no later than 30 days of receiving your written request.
If we suspect that our returns policy is being abused we reserve the right to refuse future orders.
Please advise us as soon as possible if any items arrive damaged.

Bespoke Items

Bespoke designs are designs that have been made to your own specifications or personalised.

Unfortunately I cannot accept returns on bespoke items as they are made to your specific requirements, so please ensure at the design and ordering stage that all colours, dimensions and materials are correct. If you are unsure about which bead colours to select we offer a sample service.

Delivery

Delivery Methods

We use Royal Mail to despatch all our orders.
For Delivery within the UK including Scotland, Wales, Northern Ireland, Jersey, Guernsey and Isle of Man.
Unless otherwise selected in our shopping basket, orders upto 15 will be posted by Royal Mail 1st Class Post.
Orders valued 15 - 45 will be posted by Royal Mail 1st Class Recorded Delivery.
Orders valued over 45 will be posted by Royal Mail Special Delivery.
You will receive an automated email once your order has been despatched.
Orders posted by 1st class recorded delivery and Special delivery will require a signature. If Royal Mail are not able to deliver they will leave you a card requesting you to collect from the sorting office. Please note Royal Mail will only hold your parcel for 1 week, after that it will be returned to us.
All our prices include standard postage and packaging charges.

Urgent Orders (Weddings within a month)

The cost of the above postal charges are included in the price of all our products HOWEVER we strongly advise all brides whose order value is below 45 and ordering with a month of your wedding date to chose the Special Delivery option at the checkout to ensure your order arrives before your wedding date. We charge an additional 3.99 for this service.
Flutterby Weddings cannot be held responsible for goods arriving late if the Special Delivery option was not selected at the checkout.
Please note items posted by Special Delivery are guaranteed to arrive the day after they have been despatched not the day after you place your order. Our delivery timeframe still stands.

International Orders

We ship to the following EU countries: Denmark, Finland, France, Germany, Ireland, Italy, Malta, Portugal, Spain, Sweden, Luxembourg, Netherlands, Cyprus, Greece, Austria and Belgium.
Unfortunately if your country isn't listed we do not ship there.
We cannot accept urgent orders for despatch outside of the UK.
We charge an additional postage fee of 4.50 to ship internationally.

Delivery Time-frames

All items are handmade to order and as a result they take time to make. Please allow upto 30 days for delivery. Small urgent orders can sometimes be despatched quicker. If in any doubt please contact us.
If your order cannot be made and despatched in time for your wedding our website will inform you at the checkout stage.
Unfortunately during the peak wedding season in the summer months we cannot accommodate urgent hair trial dates.

Bead and Rose Samples

Sample orders are despatched quickly usually within two days subject to stock levels.
We despatch a variety of sized beads this is dependant upon stock levels.
We can only supply one of each bead or rose colour.
Please ensure that the colours you have chosen are available for the design you wish to purchase as not all colours are available in every shape or size bead.
Please note if you order samples with other items the usual delivery time frame of upto 30 days applies. We cannot ship samples separately.

Packaging

To keep all our prices to a minimum, we do not package hair accessory items separately they are combined and packaged in groups in sturdy gift boxes. If you are ordering items to be presented as gifts and wish them to be packaged separately please contact us before placing your order as we charge a small additional amount for extra gift boxes

General

Due to my products containing small parts they are unsuitable for very young children and should never be used as toys or left unsupervised as beads are a choking hazard. We accept no responsibility for injury cause by the misuse of our products.

Promotions

All items must be ordered and paid for by the special offer closing date to qualify for a discount.
The discount cannot be combined with any other special offers.
The discount only applies to on-line orders through the website.
We cannot extend any promotions to customers who have missed the closing date. Please ensure you make a note of the final date of any sale and come back within that date to take advantage of our special offer.

Complaints Procedure

In the unlikely event of a complaint please email Flutterby Weddings via our contact us form.

Privacy

We take your privacy very seriously and under no circumstances will your personal information be made available to any third party.
The personal information you provide when registering with our website is used solely for the purposes of processing your order.
We do not store any credit card information on our servers.