Returns Policy

Returns

Please note that all items are handmade to order and a lot of time and effort goes into their creation. We would therefore appreciate that you do not order multiple items with the sole intent of using us as a trying on service, then returning all or part of the order.
Unfortunately I cannot accept returns on bespoke items as they are made to your specific requirements, so please ensure at the ordering stage that all colours, dimensions and materials are correct. If you are unsure about which bead colours to select we offer a sample service.
You are entitled to a 7 working day cooling off period in which you can return your item/s for a refund. The cooling off period begins the day after you receive your order.

Please do not return items without contacting us first.
If you decide to return an item/s you must notify Flutterby Weddings by email or in writing within 7 working days of receiving your order to qualify for a refund.
To notify us you wish to return an item please contact us via our contact us formonly by selecting 'returns' from the drop down menu.
A returns code will be allocated to your order and this code must be included with your returned items.
Please note that you are liable for the cost of returning an item to us. We would advise items are returned to Flutterby Weddings using recorded delivery or special delivery.
Please return all items with their original packaging to ensure they survive their journey through the postal system without getting squashed or crushed!
A full refund will be made as soon as possible and no later than 30 days of receiving your written request.
If we suspect that our returns policy is being abused we reserve the right to refuse future orders.
Please advise us as soon as possible if any items arrive damaged.

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