FAQ

Can I pay securely online?

Our payment facilities are fully encrypted and have a valid SSL certificate. We use the payment provider Sagepay in order to offer you a fully secure shopping experience.

Do you have a minimum order value?

For all orders our minimum order value is just £6.00. For sample orders it is just £2.00.

I need my items urgently, can you accommodate last minute orders?

I can usually accommodate last minute orders especially orders of hairpins, hairgrips and headbands. If your order cannot be accommodated our website will inform you at the checkout stage. If in doubt please email to enquire. Further details concerning urgent deliveries can also be found on my delivery page.

What is your returns policy?

Click for my returns policy.

What are your ordering terms and conditions?

Click for my terms and conditions.

Can you adapt items to my specific requirements?

All my products can be customised simply click on the product photo to take you through to the customisation page.

Do you supply bead samples?

If you are unsure about which bead colours to select we offer a sample service.

Do you offer a bespoke service?

I do offer a bespoke service, please email me with your design requirements. Any additional design inspiration is welcome eg: colour swatches, photos of your dress etc..

How will my goods be packaged?

All tiaras and hair accessories are packaged is rigid boxes or gift pouches, wedding charms and single bead pins and grips are packaged in a tissue parcels. To keep all our prices to a minimum, we do not package hair accessory items separately they are combined and packaged in groups.

How much do you charge for postage?

I charge postage at cost, Orders upto £30 will be posted by Royal Mail 1st Class Post, orders valued £30 - £80 will be posted by Royal Mail 1st Class Recorded Delivery and orders valued over £80 will be posted by Royal Mail Special Delivery.

Do you produce a catalogue?

I do not produce a catalogue all my current products are featured on this website.

Do you ship outside of the Uk?

We ship to the following EU countries Denmark, Finland, France, Germany, Ireland, Italy, Malta, Portugal, Spain, Sweden, Luxembourg, Netherlands, Cyprus, Greece, Austria and Belgium. We do not ship outside the EU.